Because tutoring relationships are so
strongly based on communication, sometimes things can go wrong. If
you find yourself in this situation, it is important to address
the issue quickly and calmly.
First, be sure of the facts.
Overheard conversations, retellings by students or others all have
the possibility for misinterpretation. Before getting upset, make
sure you know what is true.
Second, calmly explain your concerns.
Express your feelings in a way that focuses on your concerns
rather than your tutor's actions. For example, "I feel concerns
about your reliability, because you have cancelled the last three
sessions we had scheduled," instead of, "You seem unreliable."
This can prevent defensive attitudes on either side of the issue.
If it is easier for you to address conflict through writing a
letter, that is also acceptable. Be sure your letter is well
organized and clear to prevent further misunderstandings.
Third, be prepared to offer
suggestions for a solution, but not an ultimatum. "I'd like to
re-schedule the sessions you've missed," instead of "If you cancel
again, we're going to find someone else." Ultimatums essentially
create power struggles, and won't be productive in resolving your
situation.
The last thing to consider is the
type of tutor you have. If, for example, your student is having
trouble with an adult working in an after school program, you
should address your concerns to the teacher in charge, or the
school administrator. Likewise, if your student is attending
sessions at a private tutoring center, you are better off
addressing your concerns to the supervisor, rather than the tutor
themselves. Of course, if you have hired a professional to come
into your home to provide their services, you'll have to confront
them personally with your issues.